Dog walks are conducted within the neighborhood in which the dog and his parents live.
If pet parents wish their dog to be walked elsewhere, this should be discussed with the pet sitter prior to the walk. Please do not leave a note with the request; your pet sitter will want to have a conversation with you prior to any transportation.
Dog walks generally last 30 minutes. No time will be added for transportation as this will impact jobs scheduled after yours. If you would like your dog taken to a specific area for their walk, it may be beneficial to schedule two back to back time slots.
Small animals are required to have a carrier before they may be transported. This is for their safety and the pet sitter’s. No small animal – i.e. cats, small dogs, ferrets, birds, rabbits, etc. – will be transported without a carrier. All dogs must have leashes.
Pet visits entail the following:
Walks (if discussed prior)
Overnight visits mean that the pet sitter will be staying in your home for a previously agreed upon number of days/nights. The pet sitter will report to your home at the time you request; and depart a couple of hours before you return on the day you come home.
Pet sitters do leave during the day to attend to various errands; however, your pet will never be alone for more than a few hours.
During overnight visits, if requested, your pet sitter will get the mail from the mailbox, pick up pet waste, and water plants. Any other work should be discussed prior to the start of the job.
Walks All dogs must be walked on a leash. Aggression Some dogs have issues with aggression. This should be discussed with the pet sitter prior to the start of the job. These issues include:
Your pet sitter needs to have all the information available about your pet to provide the best care and the most stress-free visit for your pets.
A job will never be turned down based on a dog’s breed. Pitt Bulls, Rottweilers, German Shepherds, Dobermans, Akitas, and other breeds all receive the same love and care as any other animal. However, as the larger breeds have more damage potential, it is very important that you discuss any issues your pet struggles with prior to the job. The ultimate goal is to provide a safe, happy, and fun visit with your pet each and every time.
Pet Sitters reserve the right to cancel/turn down jobs if:
There is no time slot available to provide an appropriate visit.
The animal in question has behaved threateningly and could not be calmed down.
The animal in question has bitten or caused injury to the pet sitter.
The job is outside Fresh Start Service’s normal operating area.
Payment is due in full at time of services rendered, unless previously discussed between the client and the representative from Fresh Start. Payment can be paid directly to the representative or mailed. Invoices are always provided.
Bounced checks will incur a fee of $25.
Once a payment is more than 30 days past the last service date, it is considered past due and no further jobs can be performed until the invoice is paid in full.
All passengers are required to wear a seat belt unless they are medically unable to do so.
Drinking alcohol is not permitted.
We will make every effort to return items that are accidentally left behind in the vehicles. If we are unable to make contact with you within 24 hours, said items will be turned over to your local police department
Infrequently, the Cape is subjected to severe weather such as blizzards or hurricanes. Fresh Start will remain on the road as long as it is safe to do so. Determination to come off the road is made by testing driving conditions and by heeding directives announced by local authorities, and will be announced via social media. Any persons with jobs scheduled for the day will be contacted directly.
Texting/Talking While Driving
Fresh Start has a firm “No text, no talk” while driving policy. If the employee cannot get to the phone because they are driving, they will pull over as soon as it is safe to do so and return your call or text.
While we understand that this is not always convenient, we feel that the safety of ourselves, any passengers we may be transporting (two or four-legged), and other drivers is absolutely paramount. Please watch this touching video to understand why we feel so strongly about this policy:
If you have any further questions about our policies, please contact us.